Return Policy
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Queen Right Colonies, LTD reserves the right to change its payment procedures at any time without prior notice to you.

Returns & Exchanges

Any unused item, except for consumables (food items, bee feed, glass, etc.), books, Medications & Chemicals, personal care products, and custom printed labels (please see non-returnable merchandise section below), with which you are not satisfied may be returned within 30 days for a refund or credit slip covering the purchase price of the item. We will correct the mistake at our expense only if it is reported within 30 days from the receipt of the order. If you ordered the wrong item, or the wrong size of an item and wish to exchange it, call for an RMA, and when we receive the returned item, we will reship the correct item and charge you for the shipping. In addition, there may be a 15% restocking fee for returned merchandise. If you would like to return or exchange an item, please follow the following procedure;

When you receive your order, please check the order immediately and report to us any mistakes in packing.
If there are any problems with the order, call Queen Right Colonies, LTD immediately, at 440-647-2602. The customer service representative will give you an RMA (Return Merchandise Authorization) Number.
Write your RMA number on the outside of the box and enclose in the box a copy of your invoice and reason for returning the item.
Please note: We will NOT accept any returns without an RMA number. If you pay by MasterCard, Visa or Discover, we will credit your account and the credit will be reflected on your account statement. If you pay by check or money order, we will issue a refund check.

Non-Returnable Merchandise
Due to the nature of some products, their use and the safety issues, the following product classes are nonreturnable: consumables (food items, bee feed, glass, etc.), books, Medications & Chemicals, personal care products, and custom printed labels.

Store Hours
Please call or email us anytime during shop hours, we’d love to hear from you.

Queen Right Colonies
43655 State Route 162
Spencer, OH 44275

Phone: 440-647-2602
Fax: 440-647-0922
Email: info@queenrightcolonies.com

STORE HOURS
March 1 – Oct. 31
Monday-Friday
10 a.m. to 6 p.m.
Saturday
10 a.m. to 2 p.m.

Nov. 1 – Feb. 28
Monday-Saturday
10 a.m. to 2 p.m.

Dec. 24 – Jan. 3
Closed

Miscellaneous
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Queen Right Colonies, LTD and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Queen Right Colonies, LTD shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Queen Right Colonies, LTD with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Queen Right Colonies, LTD with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Queen Right Colonies, LTD. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.